These frequently asked questions should answer many of the questions you have about Leland Pet Resort. If you can’t find an answer, feel free to contact us. We’re listening with all ears (floppy and otherwise).
Our check-in time is 1:00 pm. A full day lodging fee will apply on day of check-in. Pets arriving before 1:00 are welcome with no extra fees, but your pet may have to wait in a holding area until their room is ready. Check-out is noon. Dogs picked up after noon will receive a late-pick up charge of $15. This is waived for dogs being groomed. Late check-out fees are waived on Sundays.
We request you cancel your Dog Daycare reservations by 8 a.m. Overnight lodging reservations pay a 25% deposit. To receive a full refund you should cancel 48 hours prior to the date your reservation begins. Reservations cancelled with less than 48 hours may have the deposit applied to a future reservation. If the reservation is not cancelled the deposit is forfeited. Holiday reservations should be made well in advance and may have a longer cancellation period. RESERVATIONS ARE NOT CONFIRMED UNTIL A DEPOSIT IS MADE.
We provide bedding for each guest. You may bring comfort items or toys. Please make sure all belongings are labeled appropriately with your pet's name prior to check in. We are not responsible for loss or damage to any items left with your pet. We encourage you to bring your pet’s regular diet to help alleviate an upset tummy. If you prefer, we will feed our in-house diet which is a high quality easily digestible kibble for an additional $3.00/Day.
All medications are administered by our highly trained management staff. We are only able to administer oral or topical medication (no injections). North Carolina regulations require that the medication be in the original prescription container. There is a small additional charge for administering medication.
We like to get to meet all our dogs. If you are local and are looking for dog daycare we require a dog orientation visit. This is a free day in which your dog can get to know the facility and the staff and we will evaluate your dog's compatability with our play groups. If you looking for overnight lodging we require either an orientation day or a reference from within the past year from another boarding facility.